Help Center
Frequently Asked Questions
Find answers to common questions about shopping with Zero Limit.
How long does shipping take?
Standard delivery within Lagos takes 1-2 business days. Delivery to other states in Nigeria takes 3-5 business days. You'll receive a tracking number once your order is dispatched.
How do I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can also check your order status by logging into your account and visiting the Orders section.
What payment methods do you accept?
We accept all major debit and credit cards through Paystack, a secure Nigerian payment processor. All transactions are encrypted and secure.
Can I return or exchange an item?
Yes! We offer a 7-day return policy. Items must be unworn, unwashed, and in their original packaging. Contact us to initiate a return.
How do I know my size?
Each product page includes a size guide. If you're between sizes, we generally recommend sizing up for a more comfortable fit. Feel free to contact us for personalized sizing advice.
Do you ship nationwide?
Yes, we ship to all 36 states in Nigeria plus the FCT. Shipping fees vary by location and are calculated at checkout.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it, as long as it hasn't been shipped yet. Contact us immediately if you need changes.
Are your products authentic?
Absolutely. Every Zero Limit piece is an original design, crafted with premium materials. We stand behind the quality of every item we sell.
Still have questions?
Contact our support team